Shipping policy
Last Updated: April 2026
We ship fast. We ship safe. Here’s everything you need to know.
1. Processing Time
All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next working day. You’ll receive a shipping confirmation email with a live tracking link as soon as your order is dispatched.
2. Delivery Timeframes & Charges
| Shipping Type | Timeframe | Cost |
|---|---|---|
| Standard Delivery | 5–7 Business Days | ₹99 |
| Express Delivery | 2–3 Business Days | ₹199 |
| Free Shipping | 5–7 Business Days | FREE on orders above ₹1,999 |
3. Shipping Partners
We ship pan-India via trusted logistics partners including:
- Delhivery
- Shiprocket
- BlueDart (Express orders)
International shipping is currently not available but is coming soon.
4. Order Tracking
Once your order ships, you’ll receive an email and SMS with your live tracking link. You can also track your order anytime at newrizz.com/track-order or directly on the courier’s website using your tracking number.
5. Failed Delivery
If a delivery attempt fails, the courier will attempt delivery up to 3 times. After 3 failed attempts, the package is returned to us and we’ll contact you to rearrange delivery or issue a store credit. Please ensure your delivery address and phone number are correct at checkout.
6. Damaged in Transit
If your order arrives damaged, take photos immediately and email us at shipping@newrizz.com within 48 hours of delivery. We’ll arrange a replacement or full refund — no questions asked.
Shipping query? We’ve got you.
Email: shipping@newrizz.com
We respond within 24 business hours.